Chapter 3: William Davis Homes updated their backup solution, whilst making significant cost savings with Assured DP
William David Homes is a housing developer based in the midlands who build new homes with a focus on attention to detail. The new-home construction industry involves lots of sensitive data from customers – they need to know their data is being managed and looked after securely, leaving them free to focus on strategic business decisions.
Paul Pearce has worked as the William Davis Homes IT Manager for over 20 years. He was tired of running out of storage capacity and wanted one, comprehensive backup solution which didn’t leave him paying extra costs at the end of each month.
Inadequate legacy solution
One of the things that made Paul decide it was time to search for an alternative was the inflexibility of their existing solution. He and his team were tied into long contracts which they found difficult to get out of:
‘We had been using our previous solution for a long time. The contract we were on wasn’t very good because we were constantly on the brink of running out of storage.’
These more traditional, fixed contracts mean it’s easy to overspend. A lack of innovation means it’s expensive to have more storage, and even then, there’s no guarantee of how long the new capacity will be fit for purpose for your growing business:
‘Previously, if we wanted to increase storage, it was a very laborious process and it was getting very expensive. It was an old product that clearly wasn’t being developed.’
Backup and recovery in one package
In his research, Paul found that most MSP’s tended to offer either backup or recovery, so a comprehensive package that offered both required a much bigger investment.
‘What we wanted was pretty standard: backup where the system backs up to local storage and also to cloud storage in the data center, so that if we lost any files we could recover them quickly.
But we also wanted disaster recovery and business continuity, so that in the event of a problem we could quickly and easily recover the system.’
To find that both of these solutions were offered as standard with Assured DP was a pleasant surprise for Paul. At the very least customers can expect these services, then anything else can be tailored according to their requirements.
Better value for a superior solution
Many companies stick with what they know when it comes to backup often paying more for an inferior solution that no longer meets the demands of modern business. By exploring new solutions companies not only find that they can save money but also free up their IT teams for innovation to help the business grow.
For Paul, it was an easy decision to make once he heard what Assured DP could offer:
‘With Rubrik as a Service you get the power of the full product and it's very competitively priced. The price of the solution was less than we were paying previously and with more storage. It was a lot more flexible.’
The Rubrik as a Service model gives businesses the flexibility to grow. Whether you need that extra storage right away or are planning for the future, Assured DP can create a bespoke solution to make the most of your budget.
‘The data quota from Assured DP was nearly double what alternative providers were offering for the same price. I'm only using about half the amount of data quota at the moment so we know we have room to grow which is just what we needed.’
Most businesses want a quota that adapts to their usage, instead of the dreaded monthly balance or being chased for extra payments to cover your excess use. Assured DP removes this worry for IT departments – checking your quota becomes a thing of the past. For Paul, this is in stark contrast to his previous provider:
‘I now no longer have to look at our quota. Previously, I’d look every day at how much I'd got left. If I was slightly over the quota at the end of the month, I was getting billed for over usage, which was more expensive than the actual storage itself.’
Simple fast deployment
Paul didn't want to be in a situation where he'd be left without backup, so with their Backup as a Service option, Assured DP installed Rubrik on-prem, providing the necessary hardware free of charge.
The process looked like this:
Step 1: Assured DP deployed Rubrik with the local storage into the William Davis Homes offices.
Step 2: Once installed it ran parallel with the previous system.
Step 3: Once backups had moved onto Rubrik, the old system was deactivated.
‘It was a seamless handover and worked really well.’
Improved service for customers
If there’s one thing IT teams – and wider teams across the business – don’t want, it’s delays. In today’s world, customer satisfaction is built around the speed with which you can be trusted to offer great service. If your business should experience a data breach, natural disaster or any other major threat, how fast could you recover? For Paul, this was a serious consideration when deciding to change provider:
‘The way Rubrik works in the event of a disaster is completely different to other systems. It's so much slicker and a lot quicker to recover to a working system with the ability to restore files and servers within minutes with minimal disruption to services.’
Another advantage of Rubrik as a Service is having ongoing support. Paul says this was essential for any contract he was looking to sign. He didn’t want to feel solely responsible, should things go wrong and wanted support to turn to:
‘Support is very important. I wouldn't like to feel that in the event of a problem I would be on my own. It was critical – having support as part of the contract and Assured DP provided that.’
Disaster recovery and business continuity
The option to use virtual desktops was included in the contract designed for William Davis Homes, adding an additional layer of reassurance for Paul and his team:
‘In a disaster recovery scenario, Assured DP use the backups to get systems up and running virtually, within the data center, very quickly. At which point, we would then be connected using virtual desktops with access to the data and the systems within the data center so we could carry on working seamlessly.’
Customer-facing team members often need to be able to locate important data with ease, which Paul can now help with more efficiently:
‘If someone has a file that they deleted a week ago or so, I would be able to locate it quickly – far more quickly than our previous product could. The search capabilities are a lot more powerful within Rubrik.’
Consistent, honest communication
No-one likes to feel sold to. Gone are the days when the hard sell was the expected method and now a softer, more educational approach is appreciated by customers. It was the ‘non-salesy’ style of Stew and Rob at Assured DP that helped Paul feel comfortable to take his time and decide if this was the right option for William Davis Homes:
‘Stewart and Rob came to visit me before we signed up, but I didn’t feel they were typical salespeople – they weren’t pushy. When I asked a question they answered it honestly and didn’t brush over any negatives.’
Since meeting Stew and Rob, who offered a demo of the product, Paul has enjoyed working consistently with one account manager for all his queries:
‘Sandeep's been my main point of call for technical support and any issues we might be having. The service is very good. When I email Sandeep or just the support address, I get a response very quickly.’
When the disaster recovery test was run, it went smoothly and Paul found the communication was excellent throughout. Assured DP aims to be responsive to all queries.
Flexibility with payment options
Assured DP knows that most businesses don’t want to be dictated to when it comes to payment terms. Businesses manage their budgets in different ways, so finding the right-fit payment plan is a big consideration.
Losing money had been a previous concern for Paul, but his new contract with Assured DP removed all this fear:
‘Assured DP offered Capex and Opex models, plus annual, monthly or quarterly payment options so there was flexibility which really appealed to us.